What are the minimum requirements for viewing courses?• Windows: Windows 8.1 and above. Recommended Browsers: Chrome 34+, Mozilla Firefox 42+, Microsoft Edge. Internet Connection: 8-10mbps download speed is recommended.
• Mac: MacOS 8 and above, Recommended Browsers: Chrome 34+, Mozilla Firefox 42+, Safari. Internet Connection: 8-10mbps download speed is recommended.
• Mobile Requirements: Android: 9.0 and later, iOS: iOS 11 and later. Supported Browsers: Chrome for Android 34+, Firefox for Android 41+, Safari for iOS.
Internet Connection: When watching content on mobile, we recommend that users have a bandwidth of at least 5 MB per minute for standard video quality, and 10-12 MB per minute for high definition.
• IMPORTANT - If you are planning to view any online course from a place of work, it is HIGHLY recommended that you first check with your IT department and/or Network Administrator to make sure that - #1. You are allowed access to install programs on your computer and #2. Are allowed access to view online streaming media.
CLE Delivery Types and Information
Registration Information
Who qualifies for the Student rate?A law student is someone currently enrolled in a juris doctorate (J.D.) law program, or graduated from, law school in the past 6 months and, is not admitted to practice law in any jurisdiction. Proof may be required.
A State Bar of Arizona attorney or a lawyer registered in another jurisdiction but attending law school, or any other school, does not qualify for the student rate.
Who qualifies for the New Attorney rate?Any attorney who was admitted to the practice of law in Arizona within two years of the date of admission can register as a new attorney.
Electronic Materials
Cancellations
Technical
Video Issues
My video playback is stuttering, buffering, or playing poorlyThere are a couple of main culprits that may cause streaming playback issues. We've found the following troubleshooting steps correct the vast majority of buffering or stuttering performance issues. Any option by itself may clear up the playback issues.
Please note that Internet Explorer is no longer supported by Microsoft and is also no longer supported for program playback. If you are unsure of what Internet browser you are using, you can check by visiting this link. If you are on Internet Explorer, we recommend you switch to Microsoft Edge
TEMPORARY VIDEO PLAYBACK ISSUE
If your video has stopped momentarily and this issue isn't occurring consistently, please try refreshing your entire viewer page by going to the Help tab in the viewer and clicking on the "Reload Viewer" text to refresh the page and reload the program.
If reloading the video doesn't seem to resolve the issue, here are some more suggestions:
CONSISTENT VIDEO PLAYBACK ISSUE
STEP #1: LOCK ONTO THE LEAST DEMANDING VIDEO STREAM
You may be having intermittent issues with your Internet connection. This solution will lock you into the lowest available video stream that may smooth out your video playback experience.
Hover your mouse over the video player
Hover your mouse over the HD text at the bottom right of your video player
Select the lowest number listed to lock your video onto the least demanding video stream.
If video playback issues continue - move on to Step #2 below
PLEASE NOTE: If you are on a Mac device and/or using Safari, the HD button is not present. In order to lower the stream speed, you will need to switch to the Google Chrome browser.
STEP #2: SWITCH TO AN ALTERNATE INTERNET BROWSER
Your Internet cache in your browser may need to be cleaned/cleared out. If you are unsure about how to clear your browser cache, an alternate, easier and quicker option is to try switching to a different Internet browser to continue viewing the program. If you're on Microsoft Edge - try switching to view the program on the Google Chrome browser. Other popular browsers such as Opera and Firefox are compliant with program playback. Following this step resolves the vast majority of playback issues.
Internet Explorer is no longer a supported web browser. If you are attempting to view the video content using Internet Explorer, you will need to switch to another browser such as Microsoft Edge, Google Chrome or Firefox.
If any video playback issue persists, please contact Support for further troubleshooting.
I can see the video, but I can't hear anything (or very low audio)Please Note: If you are logging into a computer remotely using VPN, Citrix, or a cloud-based work environment, you may not hear the audio, so please log directly into your account page not using a remote environment.
If you are not connected using a remote environment, Please try the below suggestions to troubleshoot your audio issues.
First, please try refreshing your entire viewer page by going to the Help tab in the viewer and clicking on the "Reload Viewer" text link to refresh the page and reload the program.
Please Note: that if you are viewing the program using the Microst Edge or Firefox browser, the audio can be muted and unmuted from the video viewer tab.
If the issue continues - please see troubleshooting steps below:
THE YOUTUBE TEST
If there is very low or no audio coming through your program, please click on this link to open youtube.com in a new window and click on any video on the main page to confirm you are able to hear audio. This can confirm whether this lack of audio is an issue with your computer or within the program.
I HEAR AUDIO ON YOUTUBE VIDEO BUT NOT IN MY PROGRAM!
WINDOWS SYSTEM VOLUME
There is a speaker icon next to the computer clock in lower right corner of screen on Windows computers.
Right click your mouse on the audio Speaker Icon
Click on "Open Volume Mixer" option
VOLUME MIXER
NOTE: You can resize the Volume Mixer by pulling the edge of the window so you can see ALL applications using audio on your computer.
Confirm the Device (leftmost item) has volume slider pulled all the way to the top
Confirm all audio icons under all applications are not muted.
I DO NOT HEAR AUDIO ON YOUTUBE (OR VERY LOW AUDIO) VIDEO EITHER
If you are not able hear audio on a YouTube video the issue is system-wide with your computer/device.
External Speakers (Desktop or Laptop)
Confirm speakers are plugged in and powered on.
Confirm the volume is turned up on the speakers.
Confirm that the speakers are plugged into the correct port on the back of the computer.
Internal Speakers (Laptop)
There often is a "mute" key on the keyboard for muting audio on laptops. Try clicking this and/or the volume UP key.
VIRTUAL ENVIRONMENTS (CITRIX E.G.) / REMOTE DESKTOP
Watching through a remote desktop or virtual environment such as via Citrix can cause video playback issues or a lack of audio to be transmitted.
If the issue continues, please reach out to customer support for further assistance.
My video is stuck or has stopped playingIf your video has dropped audio or has stopped playing altogether, please try refreshing your entire viewer page by going to the Help tab in the viewer and clicking on the "Reload Viewer" text link to refresh the page and reload the program.
If you are unable to locate the Help tab on the video viewer page, please locate and click the Reload/Refresh icon on your web page. The reload/refresh icon is usually a clockwise turned arrow icon located near the web address on the web page.
If reloading the page, as shown above, does not resolve the issue, you may try closing your web browser entirely and reopening it and navigating back to the program, and relaunching the program.
Preparation For A Webcast
How Do I View The Webcast/Test My System?Click on your account name above, you will be redirected to your account.
If you are not logged in, click on the 'Sign In or Register' link above to sign in.
Under Pending Online Seminars, locate the name of the webcast you've registered for.
Click on the 'Launch Viewer' button underneath the webcast title. You may see a test video playing in the viewer. The webcast video will replace this test video within 30 minutes of the scheduled start time without any user action required.
You may also use this test video to test your system prior to the webcast to ensure you are able to view the event.
I Can't Find/Am Missing My Course MaterialsYour course materials are located under the 'Handouts' button under your course title in your account page.
Unfortunately some speakers do not release their slides for download, so they will not appear under the 'Handouts' button.
If you feel you are missing course materials in error, please contact support.
Can Webcasts Be Viewed On Mobile Devices?Yes, mobile viewing is fully accessible on all iOS and Android devices. Simply follow the same steps you would on a PC/Mac to view your webcast.
Can I Stop & Start On-Demand Courses At Any Time?Yes, for all on-demand classes you may pause the viewing and even re-open the viewer and the program will remember where you left off. This ability does NOT apply to live webcasts aired at a specific date and time.
How do I Enter or Exit Full Screen Video Playback in the Program Viewer?This article describes how to enter and exit full screen video while in the program viewer in your Internet Browser. If the program has slides, these will still be visible as a picture-in-picture (PIP) experience which can be moved and resized to your preference.
ENTER FULL SCREEN VIDEO
To enter full screen video playback:
Hover your mouse over the video playback to see overlays appear on the bottom of the player (like Youtube)
Click on the "Fullscreen" overlay icon in lower right corner of the video.
EXIT FULL SCREEN VIDEO
To exit full screen video playback:
Hover your mouse over the video playback to see overlays appear on the bottom of the player (like Youtube)
Click on the "Non-Fullscreen" overlay icon in lower right corner of the video.
Alternatively, you can click on the ESC key on your keyboard to exit full screen video.
ENABLE FULL SCREEN VIDEO
EXIT FULL SCREEN VIDEO
Alternatively, you can click on the ESC key on your keyboard to exit full screen video.
Technical Issues
I Can See The Video, But I Can't Hear AnythingConfirm that sound is enabled on your computer.
Check that your system volume is not muted
Check that the volume on the viewer is turned up
If you have external speakers, check the following -
The speakers are plugged into an outlet
The speakers are plugged into your computer
The speakers are turned on and the volume knob is turned up
If you have built-in speakers, check the following -
The speaker are not muted via a mute key on your keyboard
Try closing the viewer tab, returning to your online account and launching the viewer again.
Test audio from other flash videos from another site, e.g. www.youtube.com
If you are still having issues hearing the webcast, please contact your System Administrator for additional help.
My Video Is Stuck On Break/Has Stopped PlayingTry refreshing your viewer by pressing the 'F5' key on your keyboard (Windows) or by pressing the 'Command' and 'R' key on your keyboard (Mac).
Additionally the viewer can be closed and relaunched by clicking on "Launch Viewer" again from your customer account, or by following the link in your email.
Trouble Signing In?If you have registered for a course on this website, enter in the email address and password you provided when you signed up.
If you were signed up by someone else or have forgotten your password click on the 'Forgot your password?' link on the login page.
If you have forgotten your user information or you are encountering an error contact support at (877) 602-9877
Is Payment By Check Accepted?You have the option to pay by check at the end of the checkout process, simply click the 'pay by check' box and complete the instructions on the following page.
Please note, you will not have access to attend or view the seminar until payment is received. Once payment is received your registration will be confirmed for the requested event(s) and you will receive a confirmation email. Payment must be received one business day prior to the start date of your course in order to access program content.
Certification
How Do I Access My Certificate? If you are viewing this from the website:
Click on your account name above, you will be redirected to your account.
If you are not logged in, click on the 'Sign In or Register' link above to sign in.
Your course will be located under the My List tab.
Click on the 'Certificate' button and navigate to 'Download Certificate', you will have the option to download or email your certificate.
You may first be required to swear to an affadavit, answer a quiz or complete an evaluation in order to receive your certificate.
If you are viewing this from the webcast viewer:
Once the program has finished, click on the 'Certificate' tab
You will have the option to download or email your certificate.
You may first be required to swear to an affadavit, answer a quiz or complete an evaluation in order to receive your certificate.
