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On Demand

Help Me Help You: Optimizing the Mediation Process

Total Credits: 3 CLE, 3 Ethics

Average Rating:
Ethics |  Alternative Dispute Resolution
Renee Bryna Gerstman |  Donna F Williams |  Helen R Holden |  John T Jozwick
Audio and Video
Original Program Date:
Apr 19, 2023


Co-Sponsored by State Bar of Arizona Alternative Dispute Resolution Section

Our panel of experts will pull back the curtain on the mediation process from the perspectives of the mediator, the litigator, and the client. They will offer insights to advocates, their clients and the mediators on working collaboratively with the mediators to optimize the mediation experience.  Lawyers will learn what mediators need from clients and advocates to help them obtain the results they want. Advocates and clients will share their perspective on what they expect from mediators.    

At the conclusion of the program, attendees will have greater insights into:

• Preparing for mediation 

• Leveraging the mediation process

• Collaborating with the Mediator

• Wielding influence

Seminar Co-Chairs:

Renee Gerstman, Gerstman Law*

Donna Williams, The Donna Williams Group*


Helen Holden, Spencer Fane LLP 

Jon Jozwick, Rider Levett Bucknall Ltd.

*Also speaking



Renee Bryna Gerstman Related Seminars and Products

Arbitrator | Mediator | Attorney at Law

Gerstman Law

Renee Gerstman is an attorney, mediator, arbitrator and neutral evaluator with over three decades of experience in business transactions, real estate, construction, corporate, contract, commercial and business litigation. Renee has arbitrated and mediated all types of disputes ranging from small consumer matters to large construction defect claims. Renee is on the American Arbitration Association's Roster of Commercial Neutrals, AAA Construction panel and Merger and Acquisition panel. She is also on the Arizona Association of Realtors roster of mediators, a FINRA mediator, arbitrator and chairperson and an arbitrator and mediator with New Era ADR a virtual mediation and arbitration platform. She has been listed as a Southwest Super Lawyer in alternative dispute resolution since 2017. Renee is a member of the National Academy of Distinguished Neutrals, AV rated by Martindale Hubbel and a senior fellow of the Litigation Counsel of America. She has been a member of the State Bar's Fee Arbitration Program since 1991 and chaired the Program from 2012-2014. She currently serves on the State Bar's Ethics Advisory Group and on the Executive Council of the State Bar of Arizona's Alternative Dispute Resolution Section.

Donna F Williams Related Seminars and Products

Attorney Mediator

The Donna Williams Group

Helen R Holden Related Seminars and Products

Spencer Fane LLP

helps businesses understand how successfully navigating the alphabet soup of federal and state employment laws can positively impact company culture. Helen brings over 20 years of experience to her focus on management-side employment law, which is evident in the practical advice and training she
provides to management on human resource issues. Helen's clients include companies in diverse industry sectors, including construction, real estate, manufacturing, technology, health care, distribution, and the retail and service sectors. When disputes arise, Helen is a strong advocate for the employer's interests, without losing sight of the larger issues impacting the business. She regularly represents employers in agency proceedings involving allegations of discrimination or harassment, and has successfully defended employers in lawsuits brought in both state and federal courts.
Highlights of Helen's experience include:
*Successfully defeated attempt to obtain preliminary injunctive relief in high stakes breach of restrictive covenant and trade secret matter
*Advised client regarding employment policy overhaul and implementation, including designing and delivering highly interactive management training to ensure compliance with newly-implemented policy directives.
*Provided interactive training program for multiple clients on issues such as internal investigations, workforce diversity, and other topics relating to harassment and discrimination.
*Represented employer in successfully obtaining dismissal with prejudice in U.S. District Court of a "collective action" filed by a group of employees for unpaid overtime under the Fair Labor Standards Act.
*Successfully resolved litigation in U.S. District Court alleging violation of non-solicitation obligations of a former employee.
*Regularly represent employers in responding to charges of discrimination filed by current and former employees.
*Efficiently completed compliance audits for multiple employers, as required by client contracts.
*Successfully resolved litigation alleging violation of non-solicitation obligations of a former employee.
*Obtained dismissal of a parent corporation from litigation alleging breach of employment contract and employment discrimination by former employee of subsidiary.

John T Jozwick Related Seminars and Products

Executive VP & General Counsel

Rider Levett Bucknall Ltd.



Overall:      4.4

Total Reviews: 46


Ian Q

"Great wide ranging discussion on mediation that was relevant for neutrals and advocates alike."

Mark Z

"I serve as a mediator and am always interested in other mediators' perspectives"

Kyle S

"This was a down-the-middle, decent CLE."

Kate V

"Maybe a little longer than needed."

Winn S

"It was helpful and educational but had no one on the panel who regularly handled personal injury matters. Much different dynamics."

Michael C

"great topics and issues"

William B

"Very informative"

Karen D

"Great CLE. I really appreciated the variety of different perspectives on mediations. "

Sharon S

"Well prepared and articulate speakers"

Daniel M

"It was very timely for me - I have not done a mediation in may years, and I have one coming up - they have changed a bit"